Long Tree Service can be located in Bridgeton, Missouri which is situated in the St. Louis metropolitan area. This company primarily serves in the Planting, Pruning, and Trimming Services industry / industry within the Agriculture Services sector. This company was founded in 1970 by Frank J. Hermance. The company's roots go back several decades to the original Milling Machine Company which manufactured roll forming equipment and other large machines for large companies such as John Deere, Continental, and United States Steel.
This company's customer service is what sets it apart from the rest of the competition. The company prides itself on providing its customers with the highest quality service possible. They strive to continually improve their customer service by keeping the lines of communication open to all their customers, past, present, or future. There are several things which a customer can do to help ensure that they are going to get the best customer service. It is advised that a customer service representative always greets the customer with a smile, and expresses that they will be sure to contact them again when they need something. If a customer has any trouble after he first speaks to a representative, or during their conversation, the customer should not hesitate to ask for help.
This will ensure that they will be able to get their problem fixed as soon as possible. The customer should also be made aware of the company's hours of operation. Other information such as or a map of the location, names of the staff, and email is provided when a new customer is reached. The customer should also be given the option of making an appointment to come and see them. This will also give them time to get to know the tree services representatives very well. A great impression is very important for a tree care company to have.
One aspect of the above mentioned customer service is that a person may only be taken from their car to the location to remove a dead or dying tree. Once the tree is removed, it must be picked up by the company, which will require some form of transportation. After this, it is transported to the facility. For this reason, it is important that the customer is aware of the process that his or her tree will go through. Knowing what to expect and knowing the timeline is crucial to the customer service of a company. Knowing the procedures for getting the tree is also imperative for the company so that nothing is missed.
In order to make sure that a customer does not have problems with a long tree service, it is vital to know the right way to handle a problem. When a customer has a problem, it is advised that they document it. This documentation can be as simple as writing down the name of the customer and the incident. Pictures can be also taken if necessary and these pictures can be submitted along with the report that the customer submits.
By knowing how a tree is pruned or removed, a customer can make sure that they are happy with the services that they receive. By using the internet, a customer can learn as much information as possible about a tree. Knowing how trees are handled on a daily basis will allow a customer to have a better idea on the type of tree service that they need when they have a tree that needs to be removed. The more information that a customer has the better chance they have of being satisfied with the services that they receive. The more detail that is provided, the more likely a tree service provider will be to have a positive experience with a customer.